Returns & Exchanges

At ZUS®, we strive for excellence in every cup; however, due to the perishable nature of our food and beverage products, returns are handled with specific care to ensure safety and quality. If your order is incorrect or arrived damaged, we are committed to making it right through a swift exchange or refund process.

Return Process

• 1.
  Report the Issue

  Contact our customer support team within 24 hours of receiving your order with your order number and clear photos of the items in question.

• 2.
  Verification Process

  Our quality assurance team will review your claim to verify the condition of the product and ensure it meets our criteria for a replacement or refund.

• 3.
  Return Authorization

  Once approved, you will receive a Return Merchandise Authorization (RMA) and instructions on whether the physical item needs to be returned to our facility.

• 4.
  Resolution

  After processing, we will issue a full refund to your original payment method or dispatch a fresh replacement order at no additional cost to you.