Frequently Asked Questions
Everything you need to know about your ZUS® experience.
Where does ZUS® source its coffee beans?
We source our 100% Arabica beans from sustainable farms in Brazil, Ethiopia, and Colombia to ensure the highest quality specialty coffee in every cup.
How long does shipping take for local orders?
For standard delivery, you can expect your order within 2-4 business days. Express delivery options are available at checkout for same-day or next-day fulfillment.
What is your return policy for food and beverage items?
Due to health and safety regulations, we do not accept returns on perishable goods. However, if your order is damaged or incorrect, please contact us within 24 hours for a full refund or replacement.
Are ZUS® products Halal certified?
Yes, all ZUS® ingredients and production processes are Halal certified by JAKIM, ensuring we meet the highest standards of food safety and religious compliance.
Can I track my order in real-time?
Absolutely. Once your order is dispatched, you will receive a tracking link via email or SMS to monitor your delivery status from our kitchen to your doorstep.
Do you offer subscription plans for coffee beans?
Yes, we offer flexible 'ZUS® Coffee Subscriptions' where you can choose your favorite blends and delivery frequency to save up to 15% on every order.